{"id":25439,"date":"2026-04-29T08:33:19","date_gmt":"2026-04-29T08:33:19","guid":{"rendered":"https:\/\/www.eu.ausallium.com\/?page_id=25439"},"modified":"2026-05-06T09:37:21","modified_gmt":"2026-05-06T09:37:21","slug":"politica-de-devoluciones-y-reembolsos","status":"publish","type":"page","link":"https:\/\/www.eu.ausallium.com\/es\/refund-return-policy\/","title":{"rendered":"Pol\u00edtica de Reembolsos y Devoluciones"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:360px;--awb-padding-left:360px;--awb-padding-right-medium:30px;--awb-padding-left-medium:30px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1872px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:15px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:15px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:#333333;--awb-margin-top-small:10px;--awb-margin-bottom-small:20px;--awb-font-size:50px;\"><div class=\"title-sep-container title-sep-container-left\"><div class=\"title-sep sep- sep-solid\" style=\"border-color:var(--awb-color3);\"><\/div><\/div><span class=\"awb-title-spacer\"><\/span><h1 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:&quot;Familjen Grotesk&quot;;font-style:normal;font-weight:400;margin:0;font-size:1em;--fontSize:50;line-height:0.78;\">Pol\u00edtica de Reembolsos y Devoluciones<\/h1><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep- sep-solid\" style=\"border-color:var(--awb-color3);\"><\/div><\/div><\/div><div class=\"fusion-text fusion-text-1\" style=\"--awb-font-size:16px;--awb-line-height:25.6px;--awb-text-color:#333333;--awb-margin-top:30px;--awb-text-font-family:&quot;Familjen Grotesk&quot;;--awb-text-font-style:normal;--awb-text-font-weight:400;\"><p><em>Ausallium BV | \u00daltima actualizaci\u00f3n: abril de 2026<\/em><\/p>\n<p>En Ausallium BV, respaldamos la calidad de nuestra gen\u00e9tica. Si no est\u00e1 completamente satisfecho con su compra, estamos aqu\u00ed para ayudarle a navegar por el proceso de devoluci\u00f3n.<\/p>\n<h2>1. Ventana de devoluci\u00f3n de 21 d\u00edas<\/h2>\n<p>Ofrecemos una <strong>Pol\u00edtica de devoluci\u00f3n de 21 d\u00edas<\/strong>, d\u00e1ndote 21 d\u00edas despu\u00e9s de recibir tu art\u00edculo para solicitar una devoluci\u00f3n.<\/p>\n<p><strong>Criterios de elegibilidad:<\/strong> Para ser elegible para una devoluci\u00f3n, su art\u00edculo debe cumplir las siguientes condiciones:<\/p>\n<ul>\n<li>Debe estar en el <strong>misma condici\u00f3n<\/strong> que lo recibiste.<\/li>\n<li>Debe ser <strong>no utilizado<\/strong>.<\/li>\n<li>Debe estar en su <strong>embalaje original<\/strong>.<\/li>\n<li>Debes proporcionar un <strong>recibo o comprobante de compra<\/strong>.<\/li>\n<\/ul>\n<h2>2. C\u00f3mo iniciar una devoluci\u00f3n<\/h2>\n<p>Para iniciar una devoluci\u00f3n, por favor contacte a nuestro equipo de ventas en <a href=\"mailto:bvsales@ausallium.com\"><strong>bvsales@ausallium.com<\/strong><\/a>.<\/p>\n<ul>\n<li><strong>Instrucci\u00f3n:<\/strong> Si se acepta tu devoluci\u00f3n, te enviaremos un <strong>etiqueta de env\u00edo de devoluci\u00f3n<\/strong>, junto con instrucciones detalladas sobre c\u00f3mo y d\u00f3nde enviar su paquete.<\/li>\n<li><strong>Importante:<\/strong> No se aceptar\u00e1n los art\u00edculos devueltos sin solicitar previamente una devoluci\u00f3n.<\/li>\n<\/ul>\n<p><strong>Direcci\u00f3n de env\u00edo de devoluci\u00f3n:<\/strong><\/p>\n<p>Ausallium BV<\/p>\n<p>Meemortel 26a,<\/p>\n<p>Budel, 6021AE<\/p>\n<p>Pa\u00edses Bajos<\/p>\n<h2>3. Da\u00f1os y problemas del producto<\/h2>\n<p>Inspeccione su pedido inmediatamente al recibirlo. Cont\u00e1ctenos en <a href=\"mailto:bvsales@ausallium.com\"><strong>bvsales@ausallium.com<\/strong><\/a> si:<\/p>\n<ul>\n<li>El art\u00edculo est\u00e1 defectuoso o da\u00f1ado.<\/li>\n<li>Recibes el art\u00edculo equivocado.<\/li>\n<li>La cantidad de semillas o la variedad no coincide con su pedido.<\/li>\n<\/ul>\n<p>Evaluaremos el problema inmediatamente y lo solucionaremos mediante un reemplazo o un reembolso.<\/p>\n<h2>4. Excepciones y Art\u00edculos No Reembolsables<\/h2>\n<p>Ciertos tipos de art\u00edculos no se pueden devolver debido a su naturaleza:<\/p>\n<ul>\n<li><strong>Bienes Perecederos<\/strong> Esto incluye plantas vivas, flores y ciertos materiales biol\u00f3gicos.<\/li>\n<li><strong>Productos Personalizados:<\/strong> Los pedidos especiales o art\u00edculos personalizados no tienen devoluci\u00f3n.<\/li>\n<li><strong>Art\u00edculos en Oferta y Tarjetas de Regalo:<\/strong> Lamentablemente, no podemos aceptar devoluciones de art\u00edculos en oferta ni de tarjetas de regalo.<\/li>\n<\/ul>\n<p><strong>Nota a los cultivadores:<\/strong> Dada la naturaleza biol\u00f3gica de las semillas, si un paquete sellado al vac\u00edo o un sobre profesional ha sido abierto, el art\u00edculo podr\u00eda ya no ser elegible para devoluci\u00f3n debido al riesgo de contaminaci\u00f3n por humedad y degradaci\u00f3n por germinaci\u00f3n.<\/p>\n<h2>5. Per\u00edodo de \u201creflexi\u00f3n\u201d de 14 d\u00edas de la Uni\u00f3n Europea<\/h2>\n<p>A pesar de nuestra pol\u00edtica de 21 d\u00edas, si la mercanc\u00eda se env\u00eda a la Uni\u00f3n Europea, usted tiene el derecho legal de cancelar o devolver su pedido dentro de los <strong>14 d\u00edas<\/strong>, por cualquier motivo y sin justificaci\u00f3n. Se aplican los mismos requisitos de condici\u00f3n (sin usar, embalaje original).<\/p>\n<h2>6. Canjes<\/h2>\n<p>La forma m\u00e1s r\u00e1pida de asegurar que obtengas la variedad o el producto que deseas es devolver el art\u00edculo que tienes. Una vez que se acepte la devoluci\u00f3n, por favor realiza una compra separada del nuevo art\u00edculo.<\/p>\n<h2>7. Reembolsos<\/h2>\n<p>Una vez que hayamos recibido e inspeccionado su devoluci\u00f3n, le notificaremos por correo electr\u00f3nico el estado de aprobaci\u00f3n de su reembolso.<\/p>\n<ul>\n<li><strong>Aprobaci\u00f3n:<\/strong> Si se aprueba, se te reembolsar\u00e1 autom\u00e1ticamente en tu m\u00e9todo de pago original dentro de <strong>10 d\u00edas h\u00e1biles<\/strong>.<\/li>\n<li><strong>Tiempo de procesamiento:<\/strong> Ten en cuenta que puede pasar tiempo adicional para que tu banco o compa\u00f1\u00eda de tarjeta de cr\u00e9dito procese y refleje el reembolso en tu estado de cuenta.<\/li>\n<li><strong>Reembolsos retrasados:<\/strong> Si m\u00e1s de <strong>15 d\u00edas h\u00e1biles<\/strong> han pasado desde que aprobamos tu devoluci\u00f3n y no has recibido tus fondos, por favor cont\u00e1ctanos al <a href=\"mailto:bvsales@ausallium.com\"><strong>bvsales@ausallium.com<\/strong><\/a>.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-25439","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund &amp; 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